Sep 25, 2020
Charles Thompson chats with Birdman about the topic of Upselling and introduces Deselection as an option.
Listen and learn about the perspectives of seasoned salespeople.
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Sep 17, 2020
Charles Thompson of Pro Learning Solutions chats with Birdman about the dreaded return, they both share experiences of how to turn returns around, how to avoid them in the first place, and how to be able to deliver a positive experience if the best decision is to buy a product back.
It doesn't matter if the item is a...
Sep 10, 2020
Charles and Birdman talk about the 1 thing you can never do as a Salesperson. Lies and how they can derail a sale, a relationship with a customer, and even a career
And remember that we are not passing judgment, lies can occur unintentionally and we talk about what to do when that happens.
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Sep 3, 2020
Charles and Birdman talk about the adage "The Customer is Always Right," what it means and how it should be understood.
Remember that any time you sell you are a representation of more than yourself and there are always many factors you cannot control. Understanding the ones you can, are important.
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Aug 28, 2020
Know when to Hold 'Em, know when to Fold 'Em. One of the little known sales tactics that should be at the top of mind for every sale.
Charles and Birdman share experiences that highlight the sales "handoff." The when and why it should be used and the reason that it is sometimes a matter of chemistry and not anyone's...